Warranty
1-Year International Warranty
At Ben Nevis Watches, we stand by the quality and craftsmanship of our timepieces. To ensure your complete satisfaction, all our watches come with a 1-year international warranty from the date of purchase. This warranty covers any manufacturing defects and quality issues on our part.
Warranty Coverage
The 1-year warranty includes:
This warranty does not cover:
If you encounter any issues covered under this warranty, please contact our customer service team at support@benneviswatches.com with your order number, a description of the problem, and any relevant photos. We will assist you through the warranty claim process.
Repair & Replacement
If your watch is deemed to have a defect covered by the warranty, we will either repair the watch or replace it with a new one of equal or greater value. Repair times may vary depending on the nature of the issue.
Proof of Purchase
Please retain your receipt or order confirmation email, as proof of purchase is required to validate your warranty claim.
Contact Us
For any questions or concerns regarding your warranty, please reach out to us at support@benneviswatches.com. We are here to ensure that your experience with Ben Nevis Watches is exceptional.
At Ben Nevis Watches, we stand by the quality and craftsmanship of our timepieces. To ensure your complete satisfaction, all our watches come with a 1-year international warranty from the date of purchase. This warranty covers any manufacturing defects and quality issues on our part.
Warranty Coverage
The 1-year warranty includes:
- Movement: Any defects or malfunctions related to the movement of the watch.
- Hands: Any issues affecting the functionality of the hands.
- Dial: Any defects related to the watch dial.
This warranty does not cover:
- Battery: Normal depletion of the battery over time.
- Strap/Bracelet: Damage or wear due to improper handling, accidents, or exposure to harsh conditions.
- Water Damage: Unless explicitly labeled as water-resistant, watches exposed to water are not covered.
- General Wear & Tear: Scratches, discoloration, and other signs of normal use.
If you encounter any issues covered under this warranty, please contact our customer service team at support@benneviswatches.com with your order number, a description of the problem, and any relevant photos. We will assist you through the warranty claim process.
Repair & Replacement
If your watch is deemed to have a defect covered by the warranty, we will either repair the watch or replace it with a new one of equal or greater value. Repair times may vary depending on the nature of the issue.
Proof of Purchase
Please retain your receipt or order confirmation email, as proof of purchase is required to validate your warranty claim.
Contact Us
For any questions or concerns regarding your warranty, please reach out to us at support@benneviswatches.com. We are here to ensure that your experience with Ben Nevis Watches is exceptional.